Dr. Michelle Rockhill ("we", "us", or "our"), practising at Kendalwood Surgery, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Health Professions Act. This policy explains how we collect, use, store, and protect your personal information when you use our website.
When you submit our contact form, we collect the following information:
We do not use cookies for advertising. With your permission, we use Google Analytics to understand how visitors use this website (see section 3).
If you click Accept on our cookie notice, we use Google Analytics, provided by Google, to count visits, see which pages are read, and know when someone calls, emails or sends a message through this website. Google Analytics sets cookies (named _ga) in your browser and receives your device's IP address, browser type and pages visited; Google may process this outside South Africa. We never send your name, contact details, messages or any health information to Google Analytics, and Google signals and advertising features are switched off. If you click Decline, no analytics cookies are set and Google Analytics is not loaded. You can change your choice at any time: .
Your personal information is used solely for the following purposes:
We will never sell, share, or distribute your personal information to third parties for marketing purposes.
Your contact form submissions are stored securely in an encrypted database. We use industry-standard security measures including HTTPS encryption to protect data in transit. Access to personal information is restricted to authorised practice staff only.
You have the right to:
Contact form submissions are retained for a reasonable period necessary to respond to your enquiry and for record-keeping purposes in accordance with the Health Professions Act. You may request deletion of your data at any time by contacting us.
We use the following third-party services to operate this website:
These providers are bound by their own privacy policies and data protection obligations.
This website is intended for informational purposes only and does not constitute medical advice, diagnosis, or treatment. The content on this website should not be used as a substitute for professional medical advice. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Submitting a contact form does not establish a doctor-patient relationship. In the event of a medical emergency, please call 10177 (ambulance) or go to your nearest emergency room immediately.
If you have any questions about this privacy policy or wish to exercise your rights under POPIA, please contact us: