Privacy Policy

1. Introduction

Dr. Michelle Rockhill ("we", "us", or "our"), practising at Kendalwood Surgery, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the Health Professions Act. This policy explains how we collect, use, store, and protect your personal information when you use our website.

2. Information We Collect

When you submit our contact form, we collect the following information:

• First name and last name
• Email address
• Mobile phone number
• Your message content

We do not use cookies for tracking or advertising purposes. This website does not use analytics tracking tools.

3. How We Use Your Information

Your personal information is used solely for the following purposes:

• To respond to your enquiry
• To schedule appointments when requested
• To send you a confirmation that your message was received

We will never sell, share, or distribute your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your contact form submissions are stored securely in an encrypted database. We use industry-standard security measures including HTTPS encryption to protect data in transit. Access to personal information is restricted to authorised practice staff only.

5. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

6. Data Retention

Contact form submissions are retained for a reasonable period necessary to respond to your enquiry and for record-keeping purposes in accordance with the Health Professions Act. You may request deletion of your data at any time by contacting us.

7. Third-Party Services

We use the following third-party services to operate this website:

• Resend – for sending email notifications and confirmations
• Vercel – for website hosting
• Neon – for secure database storage

These providers are bound by their own privacy policies and data protection obligations.

8. Medical Disclaimer

This website is intended for informational purposes only and does not constitute medical advice, diagnosis, or treatment. The content on this website should not be used as a substitute for professional medical advice. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Submitting a contact form does not establish a doctor-patient relationship. In the event of a medical emergency, please call 10177 (ambulance) or go to your nearest emergency room immediately.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights under POPIA, please contact us: